Utility Programs Project Success Stories

Home Area Network

Midwest Utility Customer Applications Pricing Project
For this large scale residential project, Mad Dash provided fulfillment services and installed various types of in home displays and programmable controllable thermostats. Our responsibilities included logistics, call center operation for technician scheduling, equipment installation, customer education, inventory management, and troubleshooting.

Midwest Utility Direct Load Control Activities
Mad Dash provides ongoing quality control audit services through the utility’s Residential Demand Response Program or audits the operation and success of the program while ensuring continuous high quality fieldwork is performed in this program.

Smart Grid  Program
Mad Dash installed gateways, plug load switches, and programmable controllable thermostats in residences. This work included logistics, scheduling, project management and reporting, equipment field testing, and post-installation call center support to troubleshoot customer issues.

Field Evaluation & Field Audit

Major National Evaluation Firm: Data Loggers
A major national evaluation firm contracted Mad Dash to install data loggers on air conditioning units throughout California. We completed a total of over 1,600 logger installations at small commercial sites, as well as over 300 at residential sites. Mad Dash was involved with product design and selection and was responsible for project management, logistics, scheduling, maintaining quotas, and control device data collection. In addition, Mad Dash was charged with interrogating existing Direct Load Control switches and thermostats where possible to gather additional data for the evaluation studies.

Midwest Utility: Energy Equipment Commercial On-Site Surveys for Evaluation Consultant
Mad Dash was contracted to perform surveys of commercial sites to inventory the energy equipment used in each facility as part of a larger study on energy efficiency. Mad Dash was responsible for project management, logistics, scheduling, and performing the surveys.

Midwest Utility: Central A/C Cycling Quality Control Audits
Mad Dash performs quality control audits on a percentage of the total installs in order to verify the overall functionality of the program. The audits test for proper installation, quality workmanship, switch operation, and signal strength, and also function to examine customer perception. Mad Dash’s responsibilities include generating reports of the audit findings and providing the results for review. Mad Dash has been performing these audits since 2005.

West Coast Utility: A/C Program Hardware Verification Protocol
Mad Dash collected data from the control devices of a selected sample of businesses to test if the devices were functioning properly. The technician used newly developed software and a laptop to collect the data at commercial and residential sites.

Field Survey

Major US Consulting Firm Residential On-Site Baseline Study
Mad Dash performed audits of household energy usage in residences across Long Island. The audits were designed to gather data regarding the presence, number, and characteristics of energy-using appliances and equipment at residences. Mad Dash’s role included consulting on the data collection form and equipment, project management, logistics, scheduling, conducting the audits, maintaining quotas, and managing the incentive supplied to the resident.

Missouri Valley Residential Lighting, Appliance Saturation, and Efficiency Study
Mad Dash provided auditing support of the project by sending multiple field engineers to perform numerous field audits throughout the Missouri Valley. All of the audits were completed on palm computers with audit results and schedules downloaded daily.

New England Area Appliance Load Saturation Study
Mad Dash recently completed the onsite survey of residential sites throughout New England. This study included the gathering of major appliance and building envelope data, as well as water measurement at kitchen sinks and showers. The results were paired with 2,300 mail-in surveys to further calibrate and add technical detail to the sample